FAQ Library

Searchable comprehensive list of all FAQs

Michael Mancuso avatar Whitney Porter avatar Sara Erstad avatar +2
126 articles in this collection
Written by Michael Mancuso, Whitney Porter, Sara Erstad and 2 others

What is Knerd Mail? Why am I receiving it?

knerd mail, email my instructor, student assistance, academic support, knerd mail my instructor, student help request
Jennie Marine avatar
Written by Jennie Marine
Updated over a week ago

How do I filter and search for my courses?

My courses, filters, search, organize courses, manage courses
Jennie Marine avatar
Written by Jennie Marine
Updated over a week ago

How do I set my default mail provider to email my students?

Email students, mail handler, mail provider, mail client, mail, Outlook, Gmail, contact, message
Jennie Marine avatar
Written by Jennie Marine
Updated over a week ago

How can distributors request a return for unused access codes?

bookstores, returns, unused codes
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

FAQs for Distributors

Ordering, ISBNs, Bookstores, Pricing, Cost
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

I forgot to enable evaluation on the Knewton assignments in my Blackboard integration, what do I need to do to capture scores?

Blackboard gradebook, enabling evaluations, integrate assignment to transfer grades
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Frequently asked Privacy Questions

Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Which sites do I need to whitelist to make sure Knewton always loads?

Whitelisting, firewalls, websites
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How do I change the default separation mechanisms in Outlook?

Outlook, emails, comma separated, colon separated
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Frequently asked Payment questions

Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago
Instructor FAQs

What does it mean if one of my students is "struggling"?

Struggling, learning objective, doing poorly, difficulty
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can students attempt a question more than once in an adaptive assignment?

Multiple attempts, how to answer questions, retry, do over, adaptive assignment, free response question
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How do I copy my course?

Copy course, clone course, duplicate, share
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

First Day of Class Presentation

Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!
Whitney Porter avatar
Written by Whitney Porter
Updated over a week ago

First Day of Class Presentation (LMS)

Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!
Whitney Porter avatar
Written by Whitney Porter
Updated over a week ago

Sample Email to Students

Sample email to send to students at the beginning of your semester. Help students join your course and begin working!
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Sample Email to Students (LMS)

Sample email to send to students at the beginning of your semester. Help students join your course and begin working! LMS version.
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your traditional classroom?

Traditional classroom, traditional model, blended learning, pedagogical model
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your ‘flipped’ classroom?

Flipped classroom, pedagogical model, flipped model
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your ‘tipped’ classroom?

Tipped classroom, tipped model, pedagogical model
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How can I invite another instructor to a Section or Course?

Section collaborator, TA, assistant, co-instructor
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I use the Students tab in my alta course?

Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I copy an assessment?

Duplicate, copy, reuse, test token, assessment
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

What is the Review Center?

Test review, Review LTI
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I enable multiple attempts for my assessments? How do these work?

Retake, reattempt, try again, view results, test, grade, answers, questions, enable multiple attempts for individual students, forfeit
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Are students able to see assessment (quiz and test) results?

Test results, scores, grades, view results, assessment settings, grade settings, display grade, answers, due date, extensions, quiz results
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How can I monitor student progress?

Analytics, grades, progress
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I email my students from inside alta?

email students, contact, learning objective, sort, message
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Can I reset my students’ assignments or assessments (quizzes or tests)?

Reset, multiple attempts, redo, do-over, quizzes, delete
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Where can I view a list of all the topics available for my course?

ISBN, choose, topics, view topics, courses, options
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I post an announcement or links in alta?

Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I rearrange my coursework?

Schedule, arrangement, adjust, order
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do students join my course?

Enroll, add students, sign up, begin work, invite students, remove/ unenroll/ delete students, drop
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

What are pool questions? How do I use them?

Pool questions, algorithmic questions, randomized questions
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Class Updates - why am I receiving these notifications?

Class Updates, alerts, unsubscribe, email, struggling students, notifications, not receiving notifications
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Can I use alta to grade students?

Grading
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Can I print out assessments?

Offline test, paper, hand out, physical
Dolores Freeman avatar
Written by Dolores Freeman
Updated this week

How do I create an extension?

Extension, more time, grant, extend, time limit, individual, create, extra time, due date time
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I change due dates and times?

edit, assignment, assessment, quiz, test, due date, deadline, bulk edit, multiple, available, group, mass, all, single, date, time
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

What should I do with my Section Creation Link?

Initialization link, Integration, first link in LMS
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Can I remove the timer on a timed assessment (quiz or test) for an individual student? How?

Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I set an extension after a due date and time has passed?

Due date, set extension, past, passed, late, retake, time, attempts
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

If a due date is extended, can students revise an assessment (test or quiz) to improve scores?

Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I mark a student as "done?"

Done, complete, finished, satisfied, stop work
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I delete students from my section?

delete, remove, drop class, get rid of
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

If there are students with extensions after a due date, will the assessment (quiz and test) answers be released?

Extensions, view results, graded questions, answers, test grade, show results
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago
Student FAQs

Getting Started with Knewton for Students

Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment.
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Getting Started with Knewton for Students Using an LMS

Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment in a class using an LMS.
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Knerd Tips for Students

Learn about adaptivity, answering questions effectively, getting help or submitting feedback, and account settings.
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Knerd Tips for Students Using an LMS

Learn how to change your account or billing information, get help or submit feedback, and learn how to answer questions effectively.
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

What is the cost of Knewton's Alta?

Price, cost, pay, how much, plan, payment, access code, courtesy access, access code, free, monthly, two year, 2 year, single term, altapass
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I work on multiple assignments simultaneously?

Multiple assignments, schedule, order
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How do I correct the information in my alta course?

Wrong grade, wrong score, correct account
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

I see the error, “You need instructor privileges to access Knewton.” What’s going on?

Privileges, error, homework, can't, blocked, broken, complete
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I look at my progress?

Progress, mastery, grade, score, activity, class progress, course progress, assignment progress, status, review learning activity, overview
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How do I answer graphing questions?

Graph, plot, point, shade, shading, shady, dotted line, inequalities, linear, desmos, line,
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Do questions have to be answered in a specific format?

Question format, case-sensitive, symbols, keyboard, solution, answers
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Do I have to "take a break" as advised?

instructions, rules, pause, gimme a break
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How do I practice on my own?

Practice, on my own, not assignment, review assignment, Review Center study guide
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Can I retake quizzes and tests?

Retake, reattempt, redo, retry, forfeit attempts, view results, multiple attempts
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can my Instructor see the work I complete in an Assignment?

Professor, instructor, view, see my work,
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Will my classmates see the same content as me in an Assignment?

Same content, classmates, experience, personalized
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

Why is my progress bar moving backwards or not moving?

progress, mastery, performance, backwards, remediation
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How can I get help answering a question?

More help, confused, don't understand, instruction, help me, more instruction
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How long are assignments?

Assignment Length
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How do I cancel my monthly subscription?

Cancel subscription, billing, cancel
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

How can I delete my account?

Delete, unsubscribe, cancel
Whitney Porter avatar
Written by Whitney Porter
Updated over a week ago
General FAQs

How do I change my email address?

Change, email, typo, new email, wrong, account, school, personal
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Can I move the chat icon?

Chat, support, move, adjust, block, close, Intercom
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

Is there a maximum number of students I can have in one section?

Maximum number, course size, class size
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How can an instructor or student view instructional or assessment content associated with a topic outside of an Assignment?

Instruction, extra, review
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How can I contact Knewton?

Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

What does the mastery bar in Alta represent? How can I look at my assignment mastery?

Mastery bar, progress, assignment mastery, objective mastery, mastery breakdown, student performance
Dolores Freeman avatar
Written by Dolores Freeman
Updated over a week ago

What is a Booster Assignment?

Booster assignment, need a boost, boost me, review material
Whitney Porter avatar
Written by Whitney Porter
Updated over a week ago

What is Knewton's approach to adaptive learning and how is it unique?

Adaptive learning
Whitney Porter avatar
Written by Whitney Porter
Updated over a week ago

Where does Knewton get the content for its alta courses?

Open Educational Resources
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How is alta different from non-adaptive learning products and other digital learning tools?

Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

What is Knewton and Mastery Learning?

Mastery, adaptive, adaptivity, instruction, learning
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How does alta decide which question is next?

How it works, decide, technology, questions
Sara Erstad avatar
Written by Sara Erstad
Updated over a week ago

How do I reset my password?

Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Which web browser should I use to access Alta?

Browsers, Chrome, Safari, Firefox, Devices, Desktop, Mobile, Internet Explorer, ADA, Accessibility
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

How do I report feedback or issues?

Content feedback, report, issues, chat, wrong answer, correct, incorrect, marked wrong, right, not true
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago
Using Statistical Software with Knewton

Find a Linear Regression Equation

How to Find a Linear Regression Equation in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Find Sums from Frequency Tables

How to Find Sums from Frequency Tables in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Calculate a Chi-square Test Statistic for a Two-Way Table

How to Calculate a Chi-square Test Statistic for a Two-Way Table in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Find the Mean and Standard Deviation from a One-Way Table

How to Find the Mean and Standard Deviation from a One-Way Table in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Calculate a Chi-square Test Statistic for a One-Way Table

How to Calculate a Chi-square Test Statistic for a One-Way Table in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Construct a Histogram

How to Construct a Histogram in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Percentiles in Google Sheets

How to Find Percentiles in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Autofill in Google Sheets

Using the Autofill Feature in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Relative Frequency Distribution in Google Sheets

How to Construct a Relative Frequency Distribution and a Cumulative Relative Frequency Distribution in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Construct a Scatter Plot

How to Construct a Scatter Plot in Google Sheets
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago

Cell References and Using the Dollar Sign

Cell References in Google Sheets and Using the Dollar Sign
Michael Mancuso avatar
Written by Michael Mancuso
Updated over a week ago