FAQ Library

What is Knerd Mail? Why am I receiving it?

knerd mail, email my instructor, student assistance, academic support, knerd mail my instructor, student help request

Written by Jennie Marine
Updated over a week ago

How do I filter and search for my courses?

My courses, filters, search, organize courses, manage courses

Written by Jennie Marine
Updated over a week ago

How do I set my default mail provider to email my students?

Email students, mail handler, mail provider, mail client, mail, Outlook, Gmail, contact, message

Written by Jennie Marine
Updated over a week ago

How can distributors request a return for unused access codes?

bookstores, returns, unused codes

Written by Sara Erstad
Updated over a week ago

FAQs for Distributors

Ordering, ISBNs, Bookstores, Pricing, Cost

Written by Sara Erstad
Updated over a week ago

I forgot to enable evaluation on the Knewton assignments in my Blackboard integration, what do I need to do to capture scores?

Blackboard gradebook, enabling evaluations, integrate assignment to transfer grades

Written by Sara Erstad
Updated over a week ago

Frequently asked Privacy Questions

Written by Sara Erstad
Updated over a week ago

Which sites do I need to whitelist to make sure Knewton always loads?

Whitelisting, firewalls, websites

Written by Sara Erstad
Updated over a week ago

How do I change the default separation mechanisms in Outlook?

Outlook, emails, comma separated, colon separated

Written by Sara Erstad
Updated over a week ago

Frequently asked Payment questions

Written by Sara Erstad
Updated over a week ago

What does it mean if one of my students is "struggling"?

Struggling, learning objective, doing poorly, difficulty

Written by Dolores Freeman
Updated over a week ago

Can students attempt a question more than once in an adaptive assignment?

Multiple attempts, how to answer questions, retry, do over, adaptive assignment, free response question

Written by Sara Erstad
Updated over a week ago

How do I copy my course?

Copy course, clone course, duplicate, share

Written by Dolores Freeman
Updated over a week ago

First Day of Class Presentation

Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!

Written by Whitney Porter
Updated over a week ago

First Day of Class Presentation (LMS)

Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!

Written by Whitney Porter
Updated over a week ago

Sample Email to Students

Sample email to send to students at the beginning of your semester. Help students join your course and begin working!

Written by Sara Erstad
Updated over a week ago

Sample Email to Students (LMS)

Sample email to send to students at the beginning of your semester. Help students join your course and begin working! LMS version.

Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your traditional classroom?

Traditional classroom, traditional model, blended learning, pedagogical model

Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your ‘flipped’ classroom?

Flipped classroom, pedagogical model, flipped model

Written by Sara Erstad
Updated over a week ago

Thinking of using Knewton in your ‘tipped’ classroom?

Tipped classroom, tipped model, pedagogical model

Written by Sara Erstad
Updated over a week ago

How can I invite another instructor to a Section or Course?

Section collaborator, TA, assistant, co-instructor

Written by Dolores Freeman
Updated over a week ago

How do I use the Students tab in my alta course?

Written by Dolores Freeman
Updated over a week ago

Can I copy an assessment?

Duplicate, copy, reuse, test token, assessment

Written by Dolores Freeman
Updated over a week ago

What is the Review Center?

Test review, Review LTI

Written by Dolores Freeman
Updated over a week ago

How do I enable multiple attempts for my assessments? How do these work?

Retake, reattempt, try again, view results, test, grade, answers, questions, enable multiple attempts for individual students, forfeit

Written by Dolores Freeman
Updated over a week ago

Are students able to see assessment (quiz and test) results?

Test results, scores, grades, view results, assessment settings, grade settings, display grade, answers, due date, extensions, quiz results

Written by Dolores Freeman
Updated over a week ago

How can I monitor student progress?

Analytics, grades, progress

Written by Dolores Freeman
Updated over a week ago

Can I email my students from inside alta?

email students, contact, learning objective, sort, message

Written by Michael Mancuso
Updated over a week ago

Can I reset my students’ assignments or assessments (quizzes or tests)?

Reset, multiple attempts, redo, do-over, quizzes, delete

Written by Dolores Freeman
Updated over a week ago

Where can I view a list of all the topics available for my course?

ISBN, choose, topics, view topics, courses, options

Written by Dolores Freeman
Updated over a week ago

Can I post an announcement or links in alta?

Written by Dolores Freeman
Updated over a week ago

Can I rearrange my coursework?

Schedule, arrangement, adjust, order

Written by Dolores Freeman
Updated over a week ago

How do students join my course?

Enroll, add students, sign up, begin work, invite students, remove/ unenroll/ delete students, drop

Written by Dolores Freeman
Updated over a week ago

What are pool questions? How do I use them?

Pool questions, algorithmic questions, randomized questions

Written by Dolores Freeman
Updated over a week ago

Class Updates - why am I receiving these notifications?

Class Updates, alerts, unsubscribe, email, struggling students, notifications, not receiving notifications

Written by Michael Mancuso
Updated over a week ago

Can I use alta to grade students?

Grading

Written by Michael Mancuso
Updated over a week ago

Can I print out assessments?

Offline test, paper, hand out, physical

Written by Dolores Freeman
Updated this week

How do I create an extension?

Extension, more time, grant, extend, time limit, individual, create, extra time, due date time

Written by Dolores Freeman
Updated over a week ago

How do I change due dates and times?

edit, assignment, assessment, quiz, test, due date, deadline, bulk edit, multiple, available, group, mass, all, single, date, time

Written by Dolores Freeman
Updated over a week ago

What should I do with my Section Creation Link?

Initialization link, Integration, first link in LMS

Written by Sara Erstad
Updated over a week ago

Can I remove the timer on a timed assessment (quiz or test) for an individual student? How?

Written by Dolores Freeman
Updated over a week ago

Can I set an extension after a due date and time has passed?

Due date, set extension, past, passed, late, retake, time, attempts

Written by Dolores Freeman
Updated over a week ago

If a due date is extended, can students revise an assessment (test or quiz) to improve scores?

Written by Dolores Freeman
Updated over a week ago

How do I mark a student as "done?"

Done, complete, finished, satisfied, stop work

Written by Dolores Freeman
Updated over a week ago

How do I delete students from my section?

delete, remove, drop class, get rid of

Written by Dolores Freeman
Updated over a week ago

If there are students with extensions after a due date, will the assessment (quiz and test) answers be released?

Extensions, view results, graded questions, answers, test grade, show results

Written by Dolores Freeman
Updated over a week ago

Getting Started with Knewton for Students

Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment.

Written by Sara Erstad
Updated over a week ago

Getting Started with Knewton for Students Using an LMS

Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment in a class using an LMS.

Written by Sara Erstad
Updated over a week ago

Knerd Tips for Students

Learn about adaptivity, answering questions effectively, getting help or submitting feedback, and account settings.

Written by Sara Erstad
Updated over a week ago

Knerd Tips for Students Using an LMS

Learn how to change your account or billing information, get help or submit feedback, and learn how to answer questions effectively.

Written by Sara Erstad
Updated over a week ago

What is the cost of Knewton's Alta?

Price, cost, pay, how much, plan, payment, access code, courtesy access, access code, free, monthly, two year, 2 year, single term, altapass

Written by Dolores Freeman
Updated over a week ago

Can I work on multiple assignments simultaneously?

Multiple assignments, schedule, order

Written by Sara Erstad
Updated over a week ago

How do I correct the information in my alta course?

Wrong grade, wrong score, correct account

Written by Sara Erstad
Updated over a week ago

I see the error, “You need instructor privileges to access Knewton.” What’s going on?

Privileges, error, homework, can't, blocked, broken, complete

Written by Dolores Freeman
Updated over a week ago

How do I look at my progress?

Progress, mastery, grade, score, activity, class progress, course progress, assignment progress, status, review learning activity, overview

Written by Dolores Freeman
Updated over a week ago

How do I answer graphing questions?

Graph, plot, point, shade, shading, shady, dotted line, inequalities, linear, desmos, line,

Written by Dolores Freeman
Updated over a week ago

Do questions have to be answered in a specific format?

Question format, case-sensitive, symbols, keyboard, solution, answers

Written by Sara Erstad
Updated over a week ago

Do I have to "take a break" as advised?

instructions, rules, pause, gimme a break

Written by Sara Erstad
Updated over a week ago

How do I practice on my own?

Practice, on my own, not assignment, review assignment, Review Center study guide

Written by Sara Erstad
Updated over a week ago

Can I retake quizzes and tests?

Retake, reattempt, redo, retry, forfeit attempts, view results, multiple attempts

Written by Dolores Freeman
Updated over a week ago

Can my Instructor see the work I complete in an Assignment?

Professor, instructor, view, see my work,

Written by Sara Erstad
Updated over a week ago

Will my classmates see the same content as me in an Assignment?

Same content, classmates, experience, personalized

Written by Sara Erstad
Updated over a week ago

Why is my progress bar moving backwards or not moving?

progress, mastery, performance, backwards, remediation

Written by Dolores Freeman
Updated over a week ago

How can I get help answering a question?

More help, confused, don't understand, instruction, help me, more instruction

Written by Dolores Freeman
Updated over a week ago

How long are assignments?

Assignment Length

Written by Michael Mancuso
Updated over a week ago

How do I cancel my monthly subscription?

Cancel subscription, billing, cancel

Written by Dolores Freeman
Updated over a week ago

How can I delete my account?

Delete, unsubscribe, cancel

Written by Whitney Porter
Updated over a week ago

How do I change my email address?

Change, email, typo, new email, wrong, account, school, personal

Written by Dolores Freeman
Updated over a week ago

Can I move the chat icon?

Chat, support, move, adjust, block, close, Intercom

Written by Dolores Freeman
Updated over a week ago

Is there a maximum number of students I can have in one section?

Maximum number, course size, class size

Written by Michael Mancuso
Updated over a week ago

How can an instructor or student view instructional or assessment content associated with a topic outside of an Assignment?

Instruction, extra, review

Written by Michael Mancuso
Updated over a week ago

How can I contact Knewton?

Written by Dolores Freeman
Updated over a week ago

What does the mastery bar in Alta represent? How can I look at my assignment mastery?

Mastery bar, progress, assignment mastery, objective mastery, mastery breakdown, student performance

Written by Dolores Freeman
Updated over a week ago

What is a Booster Assignment?

Booster assignment, need a boost, boost me, review material

Written by Whitney Porter
Updated over a week ago

What is Knewton's approach to adaptive learning and how is it unique?

Adaptive learning

Written by Whitney Porter
Updated over a week ago

Where does Knewton get the content for its alta courses?

Open Educational Resources

Written by Michael Mancuso
Updated over a week ago

How is alta different from non-adaptive learning products and other digital learning tools?

Written by Michael Mancuso
Updated over a week ago

What is Knewton and Mastery Learning?

Mastery, adaptive, adaptivity, instruction, learning

Written by Michael Mancuso
Updated over a week ago

How does alta decide which question is next?

How it works, decide, technology, questions

Written by Sara Erstad
Updated over a week ago

How do I reset my password?

Written by Michael Mancuso
Updated over a week ago

Which web browser should I use to access Alta?

Browsers, Chrome, Safari, Firefox, Devices, Desktop, Mobile, Internet Explorer, ADA, Accessibility

Written by Michael Mancuso
Updated over a week ago

How do I report feedback or issues?

Content feedback, report, issues, chat, wrong answer, correct, incorrect, marked wrong, right, not true

Written by Michael Mancuso
Updated over a week ago

Is alta compatible with my Learning Management System (LMS)?

LMS compatibility, Blackboard, Canvas, D2L

Written by Michael Mancuso
Updated over a week ago

How do I access my course if my school uses a Learning Management System (LMS) like Blackboard, Canvas, or D2L?

Learning management system, LMS, Blackboard, Canvas, D2L

Written by Sara Erstad
Updated over a week ago

How does Partial Credit and Late Completion affect gradebook passback to my LMS?

grade, grading, settings, partial credit, late completion, late penalty, late credit, change grading setting, change policy, grade passback

Written by Dolores Freeman
Updated over a week ago

Why are scores not appearing in the LMS gradebook?

Missing grades, LMS gradebook, not appearing, not reported, dashes or hyphens in LMS, enable evaluation, blackboard, launch, connection

Written by Sara Erstad
Updated over a week ago

How do extensions work with an LMS?

lms, extensions, more time, individual extensions, extension due date

Written by Dolores Freeman
Updated over a week ago

Find a Linear Regression Equation

How to Find a Linear Regression Equation in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Find Sums from Frequency Tables

How to Find Sums from Frequency Tables in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Calculate a Chi-square Test Statistic for a Two-Way Table

How to Calculate a Chi-square Test Statistic for a Two-Way Table in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Find the Mean and Standard Deviation from a One-Way Table

How to Find the Mean and Standard Deviation from a One-Way Table in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Calculate a Chi-square Test Statistic for a One-Way Table

How to Calculate a Chi-square Test Statistic for a One-Way Table in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Construct a Histogram

How to Construct a Histogram in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Percentiles in Google Sheets

How to Find Percentiles in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Autofill in Google Sheets

Using the Autofill Feature in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Relative Frequency Distribution in Google Sheets

How to Construct a Relative Frequency Distribution and a Cumulative Relative Frequency Distribution in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Construct a Scatter Plot

How to Construct a Scatter Plot in Google Sheets

Written by Michael Mancuso
Updated over a week ago

Cell References and Using the Dollar Sign

Cell References in Google Sheets and Using the Dollar Sign

Written by Michael Mancuso
Updated over a week ago

Why is only one of my assignments launching? My configuration is correct!

Written by Dolores Freeman
Updated over a week ago

How can I restrict students from seeing Knewton assignments so they don’t skip ahead of my lectures?

Written by Dolores Freeman
Updated over a week ago

How do I enable evaluation in Blackboard?

enable evaluation, blackboard, grading, grades, scores, edit assignment, gradebook

Written by Dolores Freeman
Updated over a week ago

Can I use a free version of Canvas with Knewton alta?

Free version of Canvas, Canvas free trial, pay for Canvas

Written by Dolores Freeman
Updated over a week ago

In Canvas, how do I add an individual assignment to my course?

Canvas, LTI Link, individual assignment

Written by Dolores Freeman
Updated over a week ago

In Canvas, what are due dates and available dates?

Canvas: due dates, available dates, difference between due dates and available dates, times

Written by Dolores Freeman
Updated over a week ago

In Canvas, can I have alta load in a new tab instead?

Load alta in a new tab from Canvas

Written by Dolores Freeman
Updated over a week ago

How do students know when an assignment is due in D2L?

Due date and time

Written by Dolores Freeman
Updated over a week ago

How do Grade Columns work with D2L and alta?

Gradebook, common cartridge, populate

Written by Dolores Freeman
Updated over a week ago

How do I ensure students’ assignments launch in Blackboard and not a new tab?

Written by Dolores Freeman
Updated over a week ago

Are due dates and times that I set in my alta course carried over to my D2L course?

Due dates, pass back, gradebook, times, late completion

Written by Dolores Freeman
Updated over a week ago

Why does D2L look different for me than it does in your support site screenshots?

Looks different, screenshots, customized

Written by Dolores Freeman
Updated over a week ago

Can I organize assignments into folders (modules) in D2L?

Folders, modules, organize assignments, sub-modules

Written by Dolores Freeman
Updated over a week ago

How do I make Knewton integration available to all instances and copies of a given course shell at my institution?

Knewton integration, course shell, org units, integration, descendants

Written by Dolores Freeman
Updated over a week ago

What payment methods do you accept?

Written by Sara Erstad
Updated over a week ago

How do I delete my credit card information from my account?

Delete credit card, account, security, information, privacy

Written by Whitney Porter
Updated over a week ago

Why can’t I add my payment method to Knewton?

Credit card won't work, add my card, kinds of payment

Written by Sara Erstad
Updated over a week ago

Will my current subscription be cancelled if I delete my Knewton account?

Subscription, cancel my account, cancel my subscription, delete my account

Written by Sara Erstad
Updated over a week ago

Can I start Assignments without purchasing an Access Code?

Assignment, start, begin, courtesy access, purchase, free, help me, make a payment, financial aid, trial

Written by Whitney Porter
Updated over a week ago

Is alta FERPA compliant?

Written by Michael Mancuso
Updated over a week ago

What is Knewton’s Commitment to Privacy?

Written by Michael Mancuso
Updated over a week ago

Who can I contact with concerns about the privacy of my Personally Identifiable Information (PII) in my alta account?

Written by Whitney Porter
Updated over a week ago

How do you make questions like graphing accessible?

Visually impaired, blind, graph, Desmos

Written by Dolores Freeman
Updated over a week ago

Does the Courseware work with the Apple screen reader in addition to Jaws?

Screen reader, Jaws, Apple, visually impaired, blind

Written by Dolores Freeman
Updated over a week ago

Does alta work with a screen reader?

Accessibility, Screen reader, Blind, Visually impaired

Written by Dolores Freeman
Updated over a week ago

How can a campus bookstore order access codes for Knewton Alta? How do I create a distributor account?

ISBN, access code, orders, OMS, codes, Distributor, create account, bookstore order, campus bookstore

Written by Dolores Freeman
Updated over a week ago

How do I distribute my access codes?

Access codes, give out, distribute

Written by Dolores Freeman
Updated over a week ago

How do I know which ISBN to order?

Bookstores, Distributors, ISBN, ISBN version

Written by Dolores Freeman
Updated over a week ago