Group 65
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FAQ Library
FAQ Library
Searchable comprehensive list of all FAQs
+2
130 articles in this collection
Written by
Michael Mancuso,
Whitney Porter,
Sara Erstad
and 2 others
How do I filter and search for my courses?
My courses, filters, search, organize courses, manage courses
Written by
Jennie Marine
Updated over a week ago
How do I set my default mail provider to email my students?
Email students, mail handler, mail provider, mail client, mail, Outlook, Gmail, contact, message
Written by
Jennie Marine
Updated over a week ago
How can distributors request a return for unused access codes?
bookstores, returns, unused codes
Written by
Sara Erstad
Updated over a week ago
FAQs for Distributors
Ordering, ISBNs, Bookstores
Written by
Sara Erstad
Updated over a week ago
I forgot to enable evaluation on the Knewton assignments in my Blackboard integration, what do I need to do to capture scores?
Blackboard gradebook, enabling evaluations, integrate assignment to transfer grades
Written by
Sara Erstad
Updated over a week ago
Frequently asked Privacy Questions
Written by
Sara Erstad
Updated over a week ago
Which sites do I need to whitelist to make sure Knewton always loads?
Whitelisting, firewalls, websites
Written by
Sara Erstad
Updated over a week ago
How do I change the default separation mechanisms in Outlook?
Outlook, emails, comma separated, colon separated
Written by
Sara Erstad
Updated over a week ago
Frequently asked Payment questions
Written by
Sara Erstad
Updated over a week ago
Instructor FAQs
What does it mean if one of my students is "struggling"?
Struggling, learning objective, doing poorly, difficulty
Written by
Dolores Freeman
Updated over a week ago
Can students attempt an assessment question more than once?
Multiple attempts, how to answer questions, retry, do over
Written by
Sara Erstad
Updated over a week ago
How do I copy my course?
Copy course, clone course, duplicate, share
Written by
Dolores Freeman
Updated over a week ago
First Day of Class Presentation
Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!
Written by
Whitney Porter
Updated over a week ago
First Day of Class Presentation (LMS)
Download a PowerPoint presentation to share with your class to help everyone get off to a smooth start!
Written by
Whitney Porter
Updated over a week ago
Can I use a traditional textbook with alta?
Textbook
Written by
Michael Mancuso
Updated over a week ago
Sample Email to Students
Sample email to send to students at the beginning of your semester. Help students join your course and begin working!
Written by
Sara Erstad
Updated over a week ago
Sample Email to Students (LMS)
Sample email to send to students at the beginning of your semester. Help students join your course and begin working! LMS version.
Written by
Sara Erstad
Updated over a week ago
Thinking of using Knewton in your traditional classroom?
Traditional classroom, traditional model, blended learning, pedagogical model
Written by
Sara Erstad
Updated over a week ago
Thinking of using Knewton in your ‘flipped’ classroom?
Flipped classroom, pedagogical model, flipped model
Written by
Sara Erstad
Updated over a week ago
Thinking of using Knewton in your ‘tipped’ classroom?
Tipped classroom, tipped model, pedagogical model
Written by
Sara Erstad
Updated over a week ago
How can I invite another instructor to a Section or Course?
Section collaborator, TA, assistant, co-instructor
Written by
Dolores Freeman
Updated over a week ago
How do I use the Students tab in my alta course?
Written by
Dolores Freeman
Updated over a week ago
Can I copy an assessment?
Duplicate, copy, reuse, test token, assessment
Written by
Dolores Freeman
Updated over a week ago
What is the Review Center?
Test review, Review LTI
Written by
Dolores Freeman
Updated over a week ago
How do I enable multiple attempts for my assessments? How do these work?
Retake, reattempt, try again, view results, test graded, answers, graded questions
Written by
Dolores Freeman
Updated over a week ago
Are students able to see assessment (quiz and test) results?
Test results, scores, grades, quiz results
Written by
Dolores Freeman
Updated over a week ago
How can I monitor student progress?
Analytics, grades, progress
Written by
Dolores Freeman
Updated over a week ago
Can I email my students from inside alta?
email students, contact, learning objective, sort, message
Written by
Michael Mancuso
Updated over a week ago
Can I reset my students’ assignments or assessments (quizzes or tests)?
Reset, multiple attempts, redo, do-over, quizzes, delete
Written by
Dolores Freeman
Updated over a week ago
Where can I view a list of all the topics available for my course?
ISBN, choose, topics, view topics, courses, options
Written by
Dolores Freeman
Updated over a week ago
Can I post an announcement or links in alta?
Written by
Dolores Freeman
Updated over a week ago
Can I rearrange my coursework?
Schedule, arrangement, adjust, order
Written by
Dolores Freeman
Updated over a week ago
How do students join my course?
Enroll, add students, sign up, begin work, invite students, remove/ unenroll/ delete students, drop
Written by
Dolores Freeman
Updated over a week ago
What are pool questions? How do I use them?
Pool questions, algorithmic questions, randomized questions
Written by
Dolores Freeman
Updated over a week ago
Class Updates - why am I receiving these notifications?
Class Updates, alerts, unsubscribe, email, struggling students, notifications, not receiving notifications
Written by
Michael Mancuso
Updated over a week ago
Can I use alta to grade students?
Grading
Written by
Michael Mancuso
Updated over a week ago
Can I print out assessments?
Offline test, paper, hand out, physical
Written by
Dolores Freeman
Updated over a week ago
How do I create an extension?
Extension, more time, grant, extend, time limit, individual, create, extra time, due date time
Written by
Dolores Freeman
Updated over a week ago
How do I change due dates?
edit, assignment, quiz, test, due date, deadline, bulk edit, multiple, available, group, mass, all, single
Written by
Dolores Freeman
Updated over a week ago
What should I do with my Section Creation Link?
Initialization link, Integration, first link in LMS
Written by
Sara Erstad
Updated over a week ago
Can I remove the timer on a timed assessment (quiz or test) for an individual student? How?
Written by
Dolores Freeman
Updated over a week ago
Can I set an extension after a due date has passed?
Due date, set extension, past, passed, late, retake
Written by
Dolores Freeman
Updated over a week ago
If a due date is extended, can students revise an assessment (test or quiz) to improve scores?
Written by
Dolores Freeman
Updated over a week ago
How do I mark a student as "done?"
Done, complete, finished, satisfied, stop work
Written by
Dolores Freeman
Updated over a week ago
How do I delete students from my section?
delete, remove, drop class, get rid of
Written by
Dolores Freeman
Updated over a week ago
If there are students with extensions after a due date, will the assessment (quiz and test) answers be released?
Extensions, view results, graded questions, answers, test grade, show results
Written by
Dolores Freeman
Updated over a week ago
Student FAQs
Getting Started with Knewton for Students
Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment.
Written by
Sara Erstad
Updated over a week ago
Getting Started with Knewton for Students Using an LMS
Learn how to join a course, pay for access to Knewton or enter an access code, and start an assignment in a class using an LMS.
Written by
Sara Erstad
Updated over a week ago
Knerd Tips for Students
Learn about adaptivity, answering questions effectively, getting help or submitting feedback, and account settings.
Written by
Sara Erstad
Updated over a week ago
Knerd Tips for Students Using an LMS
Learn how to change your account or billing information, get help or submit feedback, and learn how to answer questions effectively.
Written by
Sara Erstad
Updated over a week ago
What is the cost of alta?
Price, cost, pay, how much, plan, payment, access code, courtesy, access code, free, monthly, two year, 2 year
Written by
Dolores Freeman
Updated over a week ago
Can I work on multiple assignments simultaneously?
Multiple assignments, schedule, order
Written by
Sara Erstad
Updated over a week ago
How do I correct the information in my alta course?
Wrong grade, wrong score, correct account
Written by
Sara Erstad
Updated over a week ago
I see the error, “You need instructor privileges to access Knewton.” What’s going on?
Privileges, error, homework, can't, blocked, broken, complete
Written by
Dolores Freeman
Updated over a week ago
How do I look at my progress?
Progress, mastery, grade, score, activity
Written by
Dolores Freeman
Updated over a week ago
How do I answer graphing questions?
Graph, plot, point, shade, shading, shady, dotted line, inequalities, linear, desmos, line,
Written by
Dolores Freeman
Updated over a week ago
Do questions have to be answered in a specific format?
Question format, case-sensitive, symbols, keyboard, solution, answers
Written by
Sara Erstad
Updated over a week ago
Do I have to "take a break" as advised?
instructions, rules, pause, gimme a break
Written by
Sara Erstad
Updated over a week ago
How do I practice on my own?
Practice, on my own, not assignment, review assignment, Review Center study guide
Written by
Sara Erstad
Updated over a week ago
Can I retake quizzes and tests?
Retake, reattempt, redo, retry
Written by
Dolores Freeman
Updated over a week ago
Can my Instructor see the work I complete in an Assignment?
Professor, instructor, view, see my work,
Written by
Sara Erstad
Updated over a week ago
Will my classmates see the same content as me in an Assignment?
Same content, classmates, experience, personalized
Written by
Sara Erstad
Updated over a week ago
Why is my progress bar moving backwards or not moving?
progress, mastery, performance, backwards, remediation
Written by
Dolores Freeman
Updated over a week ago
How can I get help answering a question?
More help, confused, don't understand, instruction, help me, more instruction
Written by
Dolores Freeman
Updated over a week ago
How long are assignments?
Assignment Length
Written by
Michael Mancuso
Updated over a week ago
How do I cancel my monthly subscription?
Cancel subscription, billing, cancel
Written by
Dolores Freeman
Updated over a week ago
How can I delete my account?
Delete, unsubscribe, cancel
Written by
Whitney Porter
Updated over a week ago
General FAQs
How do I change my email address?
Change, email, typo, new email, wrong, account, school, personal
Written by
Dolores Freeman
Updated over a week ago
Can I move the chat icon?
Chat, support, move, adjust, block, close, Intercom
Written by
Dolores Freeman
Updated over a week ago
Is there a maximum number of students I can have in one section?
Maximum number, course size, class size
Written by
Michael Mancuso
Updated over a week ago
How can an instructor or student view instructional or assessment content associated with a topic outside of an Assignment?
Instruction, extra
Written by
Michael Mancuso
Updated over a week ago
How can I contact Knewton?
Written by
Dolores Freeman
Updated over a week ago
What does the mastery bar in alta represent?
Mastery bar, progress
Written by
Dolores Freeman
Updated over a week ago
What is a Booster Assignment?
Booster assignment, need a boost, boost me, review material
Written by
Whitney Porter
Updated over a week ago
What is Knewton's approach to adaptive learning and how is it unique?
Adaptive learning
Written by
Whitney Porter
Updated over a week ago
Where does Knewton get the content for its alta courses?
Open Educational Resources
Written by
Michael Mancuso
Updated over a week ago
How is alta different from non-adaptive learning products and other digital learning tools?
Written by
Michael Mancuso
Updated over a week ago
What is Knewton and Mastery Learning?
Mastery, adaptive, adaptivity, instruction, learning
Written by
Michael Mancuso
Updated over a week ago
How does alta decide which question is next?
How it works, decide, technology, questions
Written by
Sara Erstad
Updated over a week ago
How do I reset my password?
Written by
Michael Mancuso
Updated over a week ago
Which web browser should I use to access alta?
Browsers, Chrome, Safari, Firefox, Devices, Desktop, Mobile
Written by
Michael Mancuso
Updated over a week ago
How do I report feedback or issues?
Content feedback, report, issues, chat, wrong answer, correct, incorrect, marked wrong, right, not true
Written by
Michael Mancuso
Updated over a week ago
General LMS FAQs
Is alta compatible with my Learning Management System (LMS)?
LMS compatibility, Blackboard, Canvas, D2L
Written by
Michael Mancuso
Updated over a week ago
How do I access my course if my school uses a Learning Management System (LMS) like Blackboard, Canvas, or D2L?
Learning management system, LMS, Blackboard, Canvas, D2L
Written by
Sara Erstad
Updated over a week ago
How does Partial Credit and Late Completion affect gradebook passback to my LMS?
Written by
Dolores Freeman
Updated over a week ago
Why are scores not appearing in the LMS gradebook?
Missing grades, LMS gradebook, not appearing, not reported, dashes or hyphens in LMS
Written by
Sara Erstad
Updated over a week ago
How do extensions work with an LMS?
Written by
Dolores Freeman
Updated over a week ago
Using Statistical Software with Knewton
Find a Linear Regression Equation
How to Find a Linear Regression Equation in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Find Sums from Frequency Tables
How to Find Sums from Frequency Tables in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Calculate a Chi-square Test Statistic for a Two-Way Table
How to Calculate a Chi-square Test Statistic for a Two-Way Table in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Find the Mean and Standard Deviation from a One-Way Table
How to Find the Mean and Standard Deviation from a One-Way Table in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Calculate a Chi-square Test Statistic for a One-Way Table
How to Calculate a Chi-square Test Statistic for a One-Way Table in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Construct a Histogram
How to Construct a Histogram in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Percentiles in Google Sheets
How to Find Percentiles in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Autofill in Google Sheets
Using the Autofill Feature in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Relative Frequency Distribution in Google Sheets
How to Construct a Relative Frequency Distribution and a Cumulative Relative Frequency Distribution in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Construct a Scatter Plot
How to Construct a Scatter Plot in Google Sheets
Written by
Michael Mancuso
Updated over a week ago
Cell References and Using the Dollar Sign
Cell References in Google Sheets and Using the Dollar Sign
Written by
Michael Mancuso
Updated over a week ago
Blackboard LMS FAQs
Why is only one of my assignments launching? My configuration is correct!
Written by
Dolores Freeman
Updated over a week ago
How can I restrict students from seeing Knewton assignments so they don’t skip ahead of my lectures?
Written by
Dolores Freeman
Updated over a week ago
How do I enable evaluations?
Written by
Dolores Freeman
Updated over a week ago
Canvas LMS FAQs
Can I use a free version of Canvas with Knewton alta?
Free version of Canvas, Canvas free trial, pay for Canvas
Written by
Dolores Freeman
Updated over a week ago
In Canvas, how do I add an individual assignment to my course?
Canvas, LTI Link, individual assignment
Written by
Dolores Freeman
Updated over a week ago
In Canvas, will my gradebook indicate whether or not a student completed an assignment after the due date?
Gradebook, complete assignment, completion date
Written by
Dolores Freeman
Updated over a week ago
In Canvas, what are due dates and available dates?
Canvas: due dates, available dates, difference between due dates and available dates
Written by
Dolores Freeman
Updated over a week ago
In Canvas, can I have alta load in a new tab instead?
Load alta in a new tab from Canvas
Written by
Dolores Freeman
Updated over a week ago
In Canvas, how do I grant an individual student an extension on an assignment?
Extension, more time
Written by
Dolores Freeman
Updated over a week ago
Brightspace D2L LMS FAQs
How do students know when an assignment is due in D2L?
Due date
Written by
Dolores Freeman
Updated over a week ago
How do Grade Columns work with D2L and alta?
Gradebook, common cartridge, populate
Written by
Dolores Freeman
Updated over a week ago
Are due dates that I set in my alta course carried over to my D2L course?
Due dates, strict, pass back, gradebook
Written by
Dolores Freeman
Updated over a week ago
How do I ensure students’ assignments launch in Blackboard and not a new tab?
Written by
Dolores Freeman
Updated over a week ago
Why does D2L look different for me than it does in your support site screenshots?
Looks different, screenshots, customized
Written by
Dolores Freeman
Updated over a week ago
Can I organize assignments into folders (modules) in D2L?
Folders, modules, organize assignments, sub-modules
Written by
Dolores Freeman
Updated over a week ago
How do I make Knewton integration available to all instances and copies of a given course shell at my institution?
Knewton integration, course shell, org units, integration, descendants
Written by
Dolores Freeman
Updated over a week ago
Payment FAQs
What payment methods do you accept?
Written by
Sara Erstad
Updated over a week ago
How do I delete my credit card information from my account?
Delete credit card, account, security, information, privacy
Written by
Whitney Porter
Updated over a week ago
Why can’t I add my payment method to Knewton?
Credit card won't work, add my card, kinds of payment
Written by
Sara Erstad
Updated over a week ago
Will my current subscription be cancelled if I delete my Knewton account?
Subscription, cancel my account, cancel my subscription, delete my account
Written by
Sara Erstad
Updated over a week ago
Can I start Assignments without purchasing an Access Code?
Assignment, start, begin, courtesy access, purchase, free, help me, make a payment, financial aid, trial
Written by
Whitney Porter
Updated over a week ago
Privacy FAQs
Is alta FERPA compliant?
Written by
Michael Mancuso
Updated over a week ago
What is Knewton’s Commitment to Privacy?
Written by
Michael Mancuso
Updated over a week ago
Who can I contact with concerns about the privacy of my Personally Identifiable Information (PII) in my alta account?
Written by
Whitney Porter
Updated over a week ago
ADA and Accessibility FAQs
How do you make questions like graphing accessible?
Visually impaired, blind, graph, Desmos
Written by
Dolores Freeman
Updated over a week ago
Does the Courseware work with the Apple screen reader in addition to Jaws?
Screen reader, Jaws, Apple, visually impaired, blind
Written by
Dolores Freeman
Updated over a week ago
Does alta work with a screen reader?
Accessibility, Screen reader, Blind, Visually impaired
Written by
Dolores Freeman
Updated over a week ago
Does alta offer keyboard-only navigation?
Accessibility, Keyboard, Navigation, Alternative
Written by
Dolores Freeman
Updated over a week ago
Ordering FAQs
How do I create a distributor account?
Distributor, create, orders
Written by
Dolores Freeman
Updated over a week ago
How can a campus bookstore order access codes for Knewton alta?
ISBN, access code, orders, OMS, codes
Written by
Dolores Freeman
Updated over a week ago
How do I distribute my access codes?
Access codes, give out, distribute
Written by
Dolores Freeman
Updated over a week ago
How do I know which ISBN to order?
Bookstores, Distributors, ISBN, ISBN version
Written by
Dolores Freeman
Updated over a week ago