Personalized learning is awesome. For one thing, there’s no bad answer. If you get something wrong, that just means you haven’t mastered that concept, and wrong answers help Knewton understand what you need to learn to excel.

See the tips and tricks for making your experience with Knewton Alta as smooth as possible in a video, or read more below.

Managing Your Account

  • Click the silhouette icon on the top right to access your account and billing information, with the ability to update.
  • Use the Chat button at the bottom of any page on Knewton to reach our 24/7 Client Services team — ask questions, get support and report technical issues.
  • Report Feedback by clicking the button below your question, and then clicking the appropriate option from the list. Your feedback will get sent immediately to us for review!
  • Take care — if you delete your account you can’t use the same email address to sign up again, and you’ll lose all the work you’ve done so far.

Completing Assignments

Don’t guess.

Do your best to answer questions correctly, in the format that’s required. Guessing to move past a question can actually make your Assignment take longer!

Instead, click More Instruction. This will provide you with additional text or video content to teach you about the concept you are working on to help you move forward.

Don’t skip ahead!   

Read Assignment instructions and watch the videos as they appear. Skipping instructional materials won’t change your grade, but you can miss important information. Don't worry - Alta always autosaves your work, so feel free to take a break during an assignment if you need to!

Check out these FAQs:

Getting Started with Knewton for Students

How do I reset my password?

Have more specific questions? Contact us using the chat icon on the bottom right of your screen or email us Knerds at

Good luck from Knewton!

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