Disclaimer: Honorlock is a third-party proctoring solution that can be used in conjunction with Knewton Alta assessments (quizzes/tests). If you’re experiencing issues with Honorlock, you should contact their support team for assistance.

Go to https://honorlock.com/support/ to start a live chat with the Honorlock support team.

System Requirements for Students Taking the Exam Proctored by Honorlock

Honorlock is a Chrome extension, therefore, students must use the Google Chrome browser to complete the exam through Honorlock. They cannot use any other browser.

On the Honorlock Support page, you can see the minimum system requirements students’ setup must meet in order to take an Honorlock exam. Please review them and ensure your students have the required setup. Also, there are some troubleshooting tips.

It is recommended that you have students run a system check to confirm they meet the minimum system requirements to run Honorlock. Please note, to take an Honorlock-proctored assessment, their computers and internet connection will need to be able to support at least three solutions simultaneously (the LMS, Honorlock and Alta), and meeting only the minimum requirements may not guarantee a smooth experience.

Honorlock’s accessibility statement maintains they are “fully accessible” and “compliant with Section 508” of the ADA. Read their accessibility statement here.

If a student is not able to take an Honorlock-proctored assessment (e.g. for accessibility reasons, or for lack of required equipment, such as webcam, sufficient internet connection, computer memory or operating system), a different set up may be needed.

Options if a student is unable to take the exam through Honorlock:

  • The instructor can generate a bypass pin (for the exam as a whole); see Honorlock’s support article on bypass pins.
  • For individual students: When setting the exam up to be proctored by Honorlock, the instructor can place a note in the “Proctor Guidelines” that the student will need to be able to bypass Honorlock, so Honorlock’s agents can enter them directly into the exam without Honorlock (see step 10 of the Honorlock Instructor Guide linked below).
  • The instructor can have the student take the exam in a different setting, e.g. in a testing center or on a screenshare call with a faculty member.

How to Create a Honorlock Exam with an Embedded Knewton Alta Assessment (Quiz/Test)

Thoroughly read the Honorlock Instructor Guide on how to create an Honorlock exam. You may wish to print out the Honorlock Instructor Guide or open it in a new tab/window for reference. Then you can see our suggestions below and compare it to the Honorlock guide.

Additional suggestions:

  • When creating your Knewton Alta assessment, set a password for it in Knewton Alta (otherwise students can access it without Honorlock). Put this password in Honorlock when setting up the third-party exam (step 6 in the above linked guide).
  • The Exam Password in Honorlock must match the Knewton Alta assessment password. When setting up the exam via Honorlock in the LMS, the instructor must copy the password they set up in the Knewton Alta assessment and paste it into the Exam Password field in the Honorlock settings within the LMS. The instructor cannot distribute the exam password to students - Honorlock will enter the password behind the scenes.
  • To find the Knewton Alta assessment password, go to your course and click Manage next to the course outline. Find your assessment, click the 3 dots to the right and then click Edit. On the top right of the assessment, click Settings. Scroll down to the bottom and you will find the password under the Security section. Copy this password into Honorlock within the LMS.
  • For step 7, in the “Exam Platform” field, type “Knewton Alta.”
  • Honorlock is not compatible with questions that have external links (e.g. links to Wikipedia or other websites) by default. All links are blocked from loading, but specific URLs can be whitelisted in the Honorlock per-assessment settings (see step 8).
  • We recommend enabling the Network Speed Test from the options (step 8). If a student does not have a sufficient internet connection, they may be blocked from taking the exam. Please note that meeting the minimum requirements in the test may still not guarantee a smooth experience with the multiple solutions required to run simultaneously to take the exam.
  • In step 9, include a link to the assessment as a part of the “Student Instructions”. You can find the URL to your test in the LMS by navigating to the test and copying the URL from your browser’s address bar (e.g. in Canvas, navigate to the Assignments page and click the assessment title. On the top you can find the URL; see the following screenshot for where to find it - highlighted in blue, in the browser’s address bar).

Example of what the link to the assessment could look like in the Honorlock settings:

Notes and Best Practices for Instructors

  • The school needs a contract with Honorlock to use it in their course.
  • You may wish to test out the integration first with a practice quiz or low-stakes test to ensure it works efficiently for your students. Make sure the quiz/test includes questions with different content types and is similar in length to an actual quiz/test. During this exercise, ensure students run the Network Speed test.
  • Honorlock is not compatible with Lockdown Browser (LDB) via Alta. Make sure to disable the setting in the Knewton Alta assessment.
  • To disable LDB, go to your course and click Manage next to the course outline. Find your assessment, click the 3 dots to the right and then click Edit. On the top right of the assessment, click Settings. Scroll down to the bottom and make sure Lock all computer functions is unchecked. Click Save to finalize.
  • Honorlock is not compatible with questions that have external links (e.g. links to Wikipedia) by default. All links are blocked from loading, but specific URLs can be whitelisted in the Honorlock per-assessment settings (see their linked guide above). Check the Alta and custom questions in your Knewton Alta assessment and either ensure the questions with URLs are whitelisted or remove these specific questions from the assessment to prevent issues with students accessing and completing the exam.
  • The exam start and end dates and times need to be set in Knewton Alta and Honorlock. Optionally, they may also be set in the LMS. Make sure that the dates match in all these places so it is clear to students when they should take the exam and that any mismatch isn’t blocking them from taking the exam in the expected timeframe.
  • While Honorlock is ADA compliant, they also advise that if an instructor is looking to allow a student to utilize a text-to-speech reader (e.g. JAWS), an accessibility bypass pin will be needed (if testing onsite), or a separate exam will need to be created for the student (with Browser Guard disabled). Honorlock also encourages faculty to include this information within the exam's Proctor Guidelines (step 10 in the Instructor Guide) in order to ensure their proctors are aware of the requirement(s).

Click here for the support article for students.

If you need any assistance setting up your Honorlock exam within your Learning Management System, please contact their support team here. Honorlock currently supports the Learning Management Systems Canvas, Blackboard and D2L Brightspace.

If you need assistance setting up your Knewton Alta assessment, contact our support team via the chat icon located on the bottom right of your Knewton Alta account.

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