If Alta detects that a student is struggling in an adaptive assignment, it will encourage the student to seek assistance. They can either review some instruction on the objective, or they can email their instructor for academic support by clicking Knerd Mail My Instructor.
If they click Knerd Mail this will open the default mail provider on the computer. The email will automatically include the email recipient (the instructor) and an editable message in the body of the email. Once the student has added their comments, they can send the email.
The instructor will receive an email called "Knerd Mail" and can follow-up with the student to provide academic assistance. See an example below: