To email your students within your Knewton alta section, you need to make sure that you have a default mail provider on your computer or Internet browser. Below you will find tips on how to adjust the mail provider:


  1. Open Chrome and navigate to "Settings."
  2. Click Show Advanced Settings at the bottom of the page.
  3. Click "Content settings" under "Privacy and security."
  4. Select "Handlers" and switch on the Ask protocol.
  5. Select your desired, default email client (e.g. Gmail, Outlook).

If using Gmail, open Gmail in Chrome and click the Protocol Handler icon. Allow Gmail to open all email links.


  1. Open the Firefox menu on the upper-righthand corner of your browser.
  2. Select "Preferences" and scroll down to "Applications."
  3. Find or search for "mailto" in the search bar.
  4. Next to "mailto," open the dropdown menu and select your default email client (such as "Use Gmail" or “Use Microsoft Outlook”).

Internet Explorer

  1. Open your Windows computer's Control Panel.
  2. Click Internet Options.
  3. Click the Programs tab.
  4. Select the desired email client from the drop-down menu.
  5. Click OK. 

If using Gmail in particular: 

  1. Open Internet Explorer and download the Google Toolbar.
  2. Click the wrench icon on the upper-righthand corner of your browser.
  3. Scroll down to the "Web-browsing tools" section and select "Use Gmail for 'Mail To' links."
  4. Click "Save."

Safari and Gmail

  1. Open Safari and download Google's Mailto Extension.
  2. Click the arrow at the top right of your Safari browser and select your downloaded file.
  3. Click "Install" in the pop-up window.
  4. Select Gmail from the list of options.
  5. Restart your browser.

Windows and Outlook

  1. Press Windows key + R and type “control panel”. Hit Enter to open it.
  2. Use the search bar located in the top-right corner to search for “default programs“. Then, double click on Default Programs.
  3. Under Email, click the Mail icon.
  4. Select your Outlook program from the list and make it your default choice.
  5. Click on Associate a file type or protocol with a program.
  6. Make sure Default apps is elected from the menu under Apps (left-hand side). Scroll all the way down and click on Choose default apps by protocol.
  7. Scroll down in the list of protocols until you find a MAILTO entry. Then, double-click it to choose from multiple options.
  8. Select your Outlook program from the pop-up menu.


  1. Click File
  2. Click Options
  3. Navigate to General
  4. Ensure “Make Outlook the default program for E-mail, Contacts, and Calendar” checkbox is enabled

For instructions on how to email your students within Knewton's alta, check out this support article

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